Terms and Conditions

Effective Date: August 8, 2025.

Welcome to Paspatou Shipping. By using our shipping services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

Paspatou Shipping provides package receiving, handling, and shipping services from our Boston office to Jamaica, Haiti, and the Dominican Republic. We handle shipments with care but are not responsible for delays or damages beyond our control.

2. Shipment Acceptance

We reserve the right to refuse any package that contains prohibited or restricted items as defined by local, national, or international laws.

All packages must be properly labeled with accurate recipient information and comply with customs regulations.

Packages deemed hazardous, illegal, or unsafe will not be accepted.

3. Packaging and Liability

Customers are responsible for securely packaging their items. We recommend using durable, appropriate packaging materials to protect contents during transit.

Paspatou Shipping is not liable for damage caused by insufficient or improper packaging.

Our liability for loss, damage, or delay is limited to the value declared by the customer at the time of shipment, subject to applicable law.

4. Shipping Costs and Payment

Shipping fees are calculated based on package weight, dimensions, destination, and service type.

Payment is due prior to shipment. We accept payment via [list accepted payment methods].

Additional charges may apply for customs duties, taxes, or special handling.

5. Customs and Import Regulations

Customers are responsible for complying with all customs regulations and providing accurate information about package contents and value.

Paspatou Shipping will assist in customs clearance but is not responsible for customs delays, fees, or confiscations.

6. Tracking and Delivery

We provide tracking services for your shipments. However, tracking availability may vary by destination and carrier.

Delivery times are estimates and not guaranteed. Delays caused by carriers, customs, or unforeseen events are beyond our control.

7. Claims and Disputes

Customers must report any damage, loss, or delivery issues within [number] days of receiving the shipment.

Claims must be submitted with supporting documentation (photos, receipts, etc.) for evaluation.

We will investigate claims and respond within a reasonable timeframe.

8. Privacy

Your personal information is handled according to our Privacy Policy. By using our services, you consent to the collection and use of your data as described.

9. Changes to Terms

Paspatou Shipping reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately upon posting.

10. Governing Law

These Terms and Conditions are governed by the laws of the state of Massachusetts, USA.

11. Contact Us

For questions, concerns, or claims, please contact:

PASPATOU SHIPPING
Boston Office: 1154 Blue Hill Ave

                         Dorchester, MA 0224

Email: support@paspatou.com
Phone: 617-606-0707